WHAT TO EXPECT
Please assign a single contact person (the "Webmaster") to act as liaison between Heartland Graphics and your website committee. For organization and continuity, please funnel all communications through the webmaster.
For continuity and referral, please communicate via your webmasters email as much as possible. Global email now allows attachments as large as 10M, making it the idea medium for transferring photos and content.
Whether we are replicating the look of your favorite website or designing something completely unique, our in-house graphic design services allow us to custom design our clients website templates from the ground up using a combination of edited client photos, stock photography and custom-made graphics.
Your will be provided a temporary link on our hosting account (www.heartlandgraphics.ca/you) where you can follow along as we build your new website.
Personalized email accounts (bearing an employee's name) are treated like an employee locker: the employer owns the locker but the contents belong to the employee. Upon termination of employment, personalized email accounts (content, calendars, settings, address books etc.) will be deleted from the server without further notice so employee's should always conduct themselves accordingly.
Email accounts bearing a job title (instead of a employee's name) associated content, address book, settings, etc. remain property of the company. When employment is terminated only the password is changed. Employee's should conduct themselves accordingly.
SECURITY & LOGIN
Sensitive business communications are being transfered across our servers every day and we've developed a strict security policy that ensures your website and related email services remain secure.
INTRODUCE YOURSELF TO THE SERVER
Please login to your email account via webmail (www.yourdomain.com/webmail) and change your temporary password. While logged in, please seek out the "contact info" section and introduce the server to your alternate email address for automatic password recovery.
3 STRIKES - YOU'RE OUT!
-Users who fail to to correctly identify themselves three times in a row will be identified as a potential threat and locked out of the server, depriving EVERYONE on the network of website services for 30 minutes -plenty of time for the offender to shut down his/her email software and locate the correct password.
-Continued attempts to login with the wrong credentials after the 30-minute lock-out has passed will result in a permanent ban of your network, requiring human intervention. Please contact us via your company webmaster with your network IP Address and we will correct the lockout and whitelist your network.
WRITTEN CONTENT, PHOTOS AND VIDEOS
- TEMPLATE & NAVIGATION - DEPARTMENTALIZING YOUR COMPANY
Before we start laying out your content we need to first design your template (the standard graphics that appear at the top, bottom and in the background of each webpage) and develop the navigation. If not already brilliantly organized, We will attempt to divide your company into departments based on its products and/or its services offered to ensure visitors find exactly what they are looking for in 3 clicks or less. If we are updating an existing website, please determine which web-pages (departments) you want to continue promoting, which pages you wish to edit, which pages you wish to discontinue and which pages you wish you had.
- EXISTING WEBSITE PHOTOS
Because computer monitor resolutions have doubled in recent years it is very unlikely that any photos appearing on your current website are suitable for reuse on the new website. Please plan to provide original (large) photos greater than 1000px wide.
- PHOTOS PROVIDED BY YOU
By submitting a photo for use on your website, you represent that;
- you are the legal copyright owner or licensed user of every photograph you provide.
- you have written permission to publish the image of every person appearing in your submitted photos.
- each photo is larger than 1000 pixels wide.
- please do not submit photos you do not want appearing on your new site.
- PHOTOS PROVIDED BY HEARTLAND GRAPHICS
Stock photography provided by Heartland Graphics is used under non-transferable license to Heartland Graphics. Ownership of stock photography is not and cannot be included in the final invoice. Clients may not reuse stock photography appearing on their website without first obtaining a license from the photographer.
Please consider uploading any videos you want appearing on your website to your YouTube channel. YouTube videos can be embedded into your site just like local files but YouTube converts videos to Flash Video (a high quality compression that substantially reduces the download time) for free while providing you a free second marketing avenue.
- COMPANY LOGO & COLORS
a printers copy of your logo (file will have a .eps extension) to anchor your site's custom graphics template and dictate a color scheme. A consistent template (the standard graphics that appear at the top, bottom of each page serve to assure visitors they are still on your site while affording them the courtesy of only having to learn how to operate your site only once.
We may enrich your submitted content with keywords and key-phrases to help the search engines better identify your targeted markets. We also offer creative writing services that can fluff up your supplied content and 3rd party editing services - because your company website is no place for spelling errors and bad English.
DEPOSIT & BILLING PRACTICES
Receipt of your non-refundable deposit (based on 40% the estimated final bill) constitutes your acceptance of our website design proposals. Accepting your deposit constitutes our acceptance of our contact.
Fully responsive billing is based on the number of screens as viewed on a 1366x788 computer monitor. Most fully-responsive websites are constructed with a new layout (called a breakpoint) generally every 50 pixels in width, ranging from 1800pixels wide (for display on a desktop monitor) to 320 pixels wide (for display on an older smartphone).
Annual website hosting/domain registration is prepaid one year in advance. Because we automatically pay to renew domain names in our care, please contact us before the 30-day expiry of your web hosting account if you do not wish to continue with another term.
When the website is complete to your complete satisfaction, uploaded onto its own web hosting account and ready to go live, we will register (or redirect) your domain name (www.you.com,) move your website onto your own web hosting account and register your new website with Google. If you are not hosting your website with Heartland Graphics, your account will be due in full before delivery is made.